Plants & Product Listings
Do I get the exact plant shown in the photos?
Yes — if a listing says "exact plant," that specific plant is the one you'll receive. Small natural changes may occur between photography and shipping, like a new leaf or slight leaf movement.
Why does my plant look a little different from the photo?
Plants are living things and change naturally, even in transit. Minor blemishes, brief drooping, small soil shifts, or slight color differences aren't a sign of poor health.
Are the size measurements exact?
Height, width, and leaf size are approximate, since plants keep growing. Pot size and other specifics are listed on each product page.
Are your plants rooted and established?
Rooting status, pot size, and growing medium are listed in each product description — check the listing before ordering.
Does the plant come with the decorative pot shown?
Only if the listing specifically says so. Decorative pots and props used for photos are for presentation only unless stated otherwise.
Orders & Payment
How do I place an order?
Add the plant to your cart and head to checkout — you'll be able to review your items, address, shipping method, and total before confirming.
Does adding to cart hold the plant for me?
No. Many of our plants are one-of-a-kind, so adding to cart doesn't reserve it. Only a completed, paid order secures it.
What payment methods do you accept?
Available options are shown at checkout and may vary by location and device.
Is my payment secure?
Yes — payments are handled by secure third-party processors. We never see or store your full card details.
Will I get an order confirmation?
Yes, sent to the email you used at checkout. Check spam/junk if it doesn't show up.
Can I change or cancel my order?
Email us right away at contact@vidoss.shop. We'll try to help if the order hasn't been prepared or shipped yet, but we can't guarantee changes once that process has started.
I entered the wrong shipping address — what now?
Contact us immediately with your order number and the correct address. We can usually fix it before processing begins, but not after.
Shipping & Delivery
Where do you ship?
The United States and United Kingdom, subject to carrier and import rules.
How much does shipping cost?
Standard shipping is free on every order to our supported destinations.
How long does delivery take?
Processing takes 1–2 business days, plus 2–4 business days in transit — about 3–6 business days total. Weather, holidays, and customs can add delays.
How do you pack plants for shipping?
Carefully — to minimize movement and protect the foliage during transit.
Can weather delay my shipment?
Yes, if extreme conditions could harm the plant, we may briefly hold it and ship once it's safer.
How do I track my order?
We'll email tracking info once it ships. It can take up to 48 hours to update.
Will I owe customs fees?
Possibly, on international (UK) orders — these are generally your responsibility unless collected at checkout.
My order seems delayed — what do I do?
Check the carrier's tracking page first, then contact us with your order number if it's still not moving.
Tracking says delivered but I don't have it — help?
Check any safe drop spot, ask around your household/neighbors, and look for a carrier delivery photo. Still missing? Contact us — we may need to open a carrier investigation.
Receiving Your Plant
What should I do when my plant arrives?
Unpack it promptly and check its overall condition. Give it time to settle before repotting or making changes.
What if it arrives damaged or unhealthy?
Contact us within 24 hours of delivery with your order number and photos of the plant, packaging, and shipping label. Hold onto everything until we've reviewed the claim.
Is a little drooping after shipping normal?
Usually, yes — it's common transit stress. Give it good conditions and a little time to bounce back.
Do you guarantee how the plant will grow after I get it?
No — growth depends on your light, water, humidity, and care, which are outside our control once delivered.
Returns & Refunds
What's your return window?
30 days from delivery for eligible non-perishable items.
Can I return a plant if I just change my mind?
No — plants are perishable and aren't eligible for change-of-mind returns. This doesn't affect your rights if a plant arrives damaged or wrong.
How do I request a return?
Email us with your order number, the item, and your reason for returning it. Wait for approval and instructions before sending anything back.
Do I pay for return shipping?
No — we cover approved returns using our prepaid label.
Can a unique plant be exchanged for the same one?
Since most of our plants are one-of-a-kind, an identical replacement usually isn't possible. We may offer a comparable plant, store credit, or a refund instead.
How long do refunds take?
5 business days to your original payment method once approved. Your bank may take a bit longer to show it.
Customer Support
How can I reach you?
Email: contact@vidoss.shop
Phone: +1 714 674 5447
Website: www.vidoss.shop