Privacy policy
This Privacy Policy describes how Vidoss ("we", "us", "our") collects, uses, shares, and safeguards personal information when you browse www.vidoss.shop, place an order, set up an account, or otherwise get in touch with us.
1. Who is responsible for your information
Vidoss
4460 Old Canton Rd, Jackson, MS 39211, United States
Email: contact@vidoss.shop
Phone: +1 (714) 674 5447
2. Categories of information we gather
The type of information we hold about you depends on how you interact with our store, and generally falls into these groups:
Contact details — your name, email address, phone number, billing address and shipping address.
Order details — items purchased, order references, purchase history, delivery status, and any return or support records tied to your order.
Payment details — the payment method used and related billing data. Full card numbers are handled directly by our payment partners and are never stored on our own systems.
Account details — login information, saved addresses, and any preferences saved to a customer account.
Technical and usage details — IP address, browser and device type, operating system, the site that referred you, pages browsed, and an approximate location inferred from technical data.
Correspondence — the content of emails, contact-form submissions, reviews, photos, or claims you send us.
Marketing choices — whether you have opted in or out of promotional emails and non-essential cookies.
3. Where this information comes from
Directly from you — when you check out, register, message us, file a claim, or sign up for our newsletter.
Automatically — through cookies and similar tools while you browse our site.
Through our platform provider (Shopify) and other vendors that help run the store.
From payment processors, delivery carriers, anti-fraud services, and support tools.
From advertising and analytics partners, where allowed under applicable law.
4. What we use it for
Take, fulfill, and ship your orders.
Handle payments, exchanges, returns and refunds.
Send order confirmations, delivery updates, and other service notices.
Answer questions and provide customer care.
Review photos or details submitted for a plant-condition or product claim.
Keep account records and purchase history.
Spot and prevent fraud or unauthorized activity.
Run, maintain, and improve our website.
Meet our tax, bookkeeping, and other legal duties.
Send you marketing where you've agreed to receive it, or where the law otherwise allows it.
Measure how our advertising performs and tailor content, in line with your privacy settings.
5. Our legal grounds for processing
Where regulations such as the UK GDPR or EU GDPR apply to you, we rely on one or more of the following bases:
Contract — to take payment, prepare, and deliver what you've ordered, or to provide support you've requested.
Legal obligation — to satisfy tax, accounting, or consumer-protection requirements.
Legitimate interest — to run and secure the store, guard against fraud, refine our service, and reply to enquiries.
Consent — for marketing, optional cookies, or any other use for which we've asked your permission.
You're free to withdraw consent at any point; this won't undo anything already processed beforehand.
6. Who we may share it with
Our e-commerce platform (Shopify) and web-hosting providers.
Payment processors and banks.
Couriers, warehousing, and fulfillment partners.
Fraud-prevention and security vendors.
Analytics, advertising, and marketing tools, subject to your preferences.
Email and customer-support platforms.
Accountants, lawyers, insurers, regulators, or law enforcement, when reasonably needed or legally required.
We might also disclose information if the business is sold, merged, restructured, or financed. We do not sell or hand over personal data to unrelated third parties for their own use except as explained here, with your consent, or as the law requires.
7. Our platform provider
Our store runs on Shopify's infrastructure. Shopify processes personal data on our behalf to power the storefront, checkout, payments, fraud prevention, analytics, and related services. You can review Shopify's own privacy notice on their website for more detail.
8. Handling of payments
Transactions are processed through the payment options shown at checkout. Our payment partners collect what they need to authorize a purchase, guard against fraud, and comply with financial regulations. The full price and available payment methods are always shown before you confirm an order.
9. Cookies and tracking tools
We use cookies and comparable technologies to keep the site running, remember your cart, learn how the store is used, guard against fraud, and support advertising.
Some cookies are essential for things like browsing, signing in, checking out, and security. Where the law requires it, cookies used for analytics, personalization, or advertising are only switched on once you've given consent.
You can adjust your preferences through the cookie settings on our site and your browser controls, though disabling certain cookies may limit some store features.
10. Marketing messages
If you sign up to hear from us, we may email you about new arrivals, offers, and store news. You can opt out anytime via the unsubscribe link in any marketing email or by contacting us directly. You'll still receive essential messages about orders, payments, deliveries, or account security.
11. Sending data across borders
Vidoss operates from the United States. Shopify and our other providers may process your data in the US, Canada, the UK, the EU, or elsewhere. Where the law requires it, we rely on recognized safeguards — such as adequacy decisions or standard contractual clauses — to protect information sent internationally.
12. How long we keep information
We hold on to personal information only as long as it's genuinely needed for the purposes described here, or as required by tax, accounting, warranty, fraud-prevention, or legal obligations. Once it's no longer needed, we delete or anonymize it where practical.
13. Keeping your information secure
We apply reasonable technical and organizational measures to guard against unauthorized access, loss, misuse, or disclosure of your information. That said, no online system is completely risk-free — please protect your login credentials and let us know right away if you suspect your account has been compromised.
14. Children
Our store isn't aimed at children, and we don't knowingly gather personal information from anyone under the age at which they could legally consent in their own jurisdiction. If you believe a child has shared information with us, please reach out so we can look into it and delete it as appropriate.
15. Your privacy choices
Depending on where you live, you may be entitled to:
Ask what personal data we hold about you.
Ask us to correct information that's wrong or incomplete.
Ask us to delete your personal data.
Ask us to limit certain processing.
Object to processing carried out under legitimate interest or for direct marketing.
Withdraw consent where consent is the basis for processing.
Receive a copy of your data in a portable format.
Opt out of certain targeted advertising or data sales/sharing, where applicable.
Appeal a decision on a privacy request, where applicable.
File a complaint with your local data-protection authority.
We won't penalize you for exercising any of these rights.
16. Additional rights for US residents
If you live in California or certain other US states, you may have further rights under state privacy laws — for example, to know about, access, correct, or delete personal data, and to opt out of certain targeted advertising or data sales/sharing. These rights apply only when the relevant law covers our business and the activity in question.
17. How to exercise your rights
To make a privacy request, email us at contact@vidoss.shop with your name, contact details, and a clear explanation of what you're asking for. We may ask you to verify your identity before we act on a request, and an authorized representative may submit one on your behalf where the law allows, subject to proof of authorization.
18. Links to other sites
Our site may link out to third-party pages or services. We aren't responsible for their content, security, or privacy practices, so please check the privacy notice of any outside service you use.
19. Updates to this notice
We may revise this Privacy Policy from time to time to reflect changes in our practices, providers, or legal duties. The most recent version will always be posted on this page.
Get in touch
Vidoss
4460 Old Canton Rd, Jackson, MS 39211, United States
United States
Email: contact@vidoss.shop
Phone: +1 (714) 674 5447
Website: www.vidoss.shop