Shipping policy

Countries we ship to: United States 

Processing time: Orders are processed and prepared for shipment within 1–2 business days of payment confirmation (Monday–Friday, excluding public holidays).

Transit time: 2–4 business days after shipment.

Total estimated delivery time: 3–6 business days from order date, including processing.

Shipping cost: Free standard shipping on all orders to the United States.

Order tracking: A tracking link is emailed once your order ships. Tracking may take up to 48 hours to update.

International orders: Orders shipped to the United Kingdom may be subject to customs duties, import taxes, or fees, which are the customer's responsibility unless collected at checkout.

Weather-related delays: Shipments may be briefly held during extreme weather to protect plant health. Affected customers are notified by email.

Address accuracy: Customers are responsible for providing an accurate delivery address at checkout. Contact contact@vidoss.shop immediately if a correction is needed before the order ships.

Damaged or lost shipments: If a plant arrives damaged, contact us within 24 hours of delivery with photos. If a package is lost in transit, contact us with your order number and we will send a replacement or issue a refund within 5 business days.

Contact us
Vidoss
4460 Old Canton Rd, Jackson, MS 39211, United States
Email: contact@vidoss.shop
Phone: +1 (714) 674 5447
Website: www.vidoss.shop

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